Dear Rob

   I am very sorry for my delay reply about the complaint of incorrect label

   We extend our apologies for the inconvenience this matter has caused you。

   I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again.

   We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time.

   I suppose 906pcs of inner label and 120 pcs of outer label is ok;

   I am looking forward to hearing from you.

Best regards



亲爱的罗伯特

   我很抱歉我的延迟答复投诉不正确的标签

   对于此事给您带来的不便，我们深表歉意。

   我询问了情况，在这两天之后我们回到工作中，发现问题是由我们抄错的SKU编码的规范造成的，并没有注意到的SKU编码是错误的，所有的订单，tp0761贴错标签之前都被运送到英国度假。不过，我可以向你保证，我们已采取措施，以确保这种情况不会再次出现。

   我们希望您在现场返工，更换标签将通过DHL发送给您，请您咨询一下您需要的内盒标签或外包装标签的数量，并告知返工成本。我们将以此作为一个减轻和真诚地希望你可以考虑如果可能的话，取消返工成本，如果不是太多。因为我们失去了很多钱，因为按摩浴缸不支付一次。

   我想内标签和120个外标签906pcs是好的；

   我期待着你的消息。

诚挚的问候