to enrich myself,i bought an english dictionary sereval days ago.much to my disappointment,there are many quelity problems about the book.
     thus,i found the manager of book store with my recipt and pointed out what the problems are.yet,the response to my complaint was too unsatisfactory to put uo with.the manager told me that the store had nothing to do with it.moreover,he refused my request with an extremely waful attitude.
     pleased with the service for many years,now i do feel upset.i hope all the service industry will give due attention to this matter,and make efforts to improve the quality of service.


   为了充实自己，我买了一本英语词典几天ago.much令我失望的是，有关于这本书的许多质量问题。

   因此，我发现我的收据书店和指出问题是什么经理。但是，告诉我，店里有什么用它做我的投诉响应太不把UO造经理。此外，他拒绝了我的请求与一个极其waful态度。

   多年来对服务感到满意，现在我确实感到不安，希望所有的服务行业都能对此给予足够的关注，努力提高服务质量。